If you are coming from out of town, contact us before making any non-refundable travel arrangements so we can verify the class has met the minimum and is definitely a go.
All payments are non-refundable, but we do offer partial class credit depending on how much advance notice you give us. If you cannot attend a class, you can always send someone in your place. Alternatively, you can receive partial credit as described below. Note: We do not offer refunds, only future class credits.
At Least 7 Days’ Notice: If you cannot attend (for any reason) and you call us at 510-234-5700 with 7 or more days’ notice, you will be able to transfer your class fee, minus a $15 change fee, to any future class.
At Least 48 Hours’ Notice: If you cannot attend (for any reason) and you call us with at least 48 hours’ notice (but less than 7 days before the class) you will be able to transfer 50% of your class fee to any future class.
Less than 48 Hours’ Notice: If you give us less than 48 hours’ notice that you cannot attend a class, you forfeit your class fee. We are happy to send the class handouts to you. Simply email us a request.
If We Have to Cancel: In the rare case where enrollment is below the studio minimum of 5 students, the teacher has the right to cancel no later than the Monday prior to the class. If a class is cancelled, you will be contacted using the phone number and/or e-mail address that you gave when signing up. You will have a choice of a full refund or a credit for any future class.